Service Desk Operator

Are you a tech-savvy problem-solver looking to support an essential public service while enjoying great benefits and career growth?

We’re hiring a Service Desk Operator to join the IT team of a leading public sector organisation. Offering a competitive salary of £25,000 - £27,000, a generous 18% pension, and fantastic additional perks, this role allows you to play a vital part in supporting critical services that keep our community safe.

• First-line IT support: You'll handle technical support queries, ensuring issues are resolved quickly, aiming for a "first-time fix."
• Troubleshooting & escalation: Resolve IT problems or escalate them to senior staff and third-party providers.
• Customer interaction: Act as the first point of contact, engaging with internal staff to diagnose issues and provide solutions.
• Monitoring & reporting: Log and track service requests, ensuring efficient communication and timely resolutions.
• Collaborating with suppliers: Liaise with managed service providers to support the wider team effectively.

• IT experience: Substantial experience in an IT customer support role with familiarity in remote diagnostic tools.
• Technical skills: Expertise in Windows, Office Networking, and Telephony, with experience in Active Directory administration.
• Customer focus: Excellent communication skills, with the ability to explain complex IT issues in simple terms.
• Problem-solving abilities: Strong analytical skills to troubleshoot and resolve incidents efficiently.
• Teamwork & independence: You’ll work well both within a team and independently, managing multiple tasks simultaneously.

• Pension contribution: An impressive 18% contribution.
• Career growth: Access to ongoing training and development.
• Supportive environment: Join a team that values collaboration and excellence in service delivery.

If you're ready to join a team where your skills make a difference, apply now!