ICT Service Desk Operative

Hays Technology is looking for a Service Desk Analyst to join an exciting client's team.

Role: ICT Service Desk Operative

Location: Leamington Spa (On Site 5 Days A Week)

Rate: £14.70 p/h inside ir35 Duration: 3 Months initial contract

What you will be doing:

• To provide instructions and advice to systems users via the telephone and remote support software
• To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded
• To triage, categorise and prioritise all incidents presented via the employee self-service portal
• To ensure that all changes to systems, user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:

• A graduate looking to start their IT career or someone who has previous service desk experience
• Good communication Skills
• Customer service experience
• Teamwork experience

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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