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Technical Support Engineer

ADLIB
Posted 21 hours ago, valid for 13 days
Location

Leeds, West Yorkshire LS14 1DZ

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join a fully remote UK-based eCommerce and technology services business focused on growth and collaboration.
  • The role of Technical Support Engineer requires 1-2 years of experience in a technical support or development role, along with a Bachelor’s degree in computer science or a related field.
  • Candidates should have strong web technology expertise, including proficiency in HTML, CSS, JavaScript, and PHP, with familiarity in platforms like Shopify and WordPress being a bonus.
  • The position offers a competitive salary along with benefits such as private medical care, 25 days of holiday, and opportunities for personal development.
  • The company prides itself on a supportive work environment and impressive staff retention rates, making it a desirable place to work.
�? Join a fully remote UK based business committed to growth, integrity, and collaboration.�? Highly supportive working environment with a focus on improving and learning new skills.  �? Impressive staff retention rates – people LOVE working here!We are recruiting for a very well-established eCommerce and technology services business who are working within in the music and entertainment sectors. They are a dynamic and forward-thinking team who pride themselves on their innovative solutions, and their working environment that always encourages learning.Reporting to the Technical Support and Platforms Lead, we are looking for a Technical Support Engineer to join the team on a permanent basis. What you’ll be doingAs Technical Support Engineer, you will serve as the primary contact for client support, troubleshooting issues across platforms like Shopify and WordPress. This role demands strong web technology expertise, problem-solving skills, and effective communication to deliver solutions. You'll leverage front-end and back-end skills, including HTML, CSS, JavaScript, and PHP, to resolve client issues efficiently. Adaptability and a willingness to learn are essential as the team evolve their tech stack. Collaborating with internal teams, you'll ensure high-quality, timely support and continuous improvement of client platforms.This role would suit someone who has completed a degree in computer science, and has some development experience using PHP, Javascript, and WordPress. Bonus points for Shopify experience!What experience you’ll need
  • Bachelor’s degree in computer science or similar.
  • 1-2 years of experience in a technical support or development role.
  • Strong understanding of web technologies, including HTTP, SSL, DNS, and
  • general website performance concepts.
  • Front-end: HTML, CSS, and JavaScript.
  • Back-end: PHP, particularly in WordPress environments.
  • Familiarity with CMS platforms, particularly Shopify and WordPress.
  • Experience with database management and SQL.
  • Great communication and interpersonal abilities written and verbal.
  • Excellent organisational skills including prioritising work.
  • Ability to work proactively, methodically and at speed.
  • Excellent attention to detail and accuracy
What you’ll get in return for your talents�? Fully remote working in the UK.?? Private Medical Care.? 25 days holiday plus bank holidays.�? Work abroad 4 weeks per year.?? Employee Assistance Program.?? Life Insurance – 4 x your salary.?? Budget for training courses, learn new technologies. ?? Personal development plan.?? In-person meetup with your manager every 6 months.�? Summer team BBQ social.�? Christmas Party.?? Enhanced maternity leave.What next?If this role sounds like it could be your next career move, please get in touch with Amber at or apply with your most up to date CV.Please note that we are unable to offer sponsorship for this position, applicants must be based in the UK and have the right to work.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.