SonicJobs Logo
Login
Left arrow iconBack to search

Technical Support Specialist

Bennett & Game Recruitment
Posted a day ago, valid for 13 days
Location

Leeds, West Yorkshire LS14 1DZ

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A Technical Support Specialist is needed for a well-established supplier of access control equipment in Leeds.
  • The role requires 3+ years of experience in a customer service or technical support environment, specifically with electro-mechanical and security-related products.
  • Key responsibilities include resolving technical queries, guiding installers, and providing pre/post installation advice while ensuring high customer satisfaction.
  • The salary for this position ranges from £28,000 to £35,000, depending on experience, with additional performance-related bonuses.
  • This is a permanent role with working hours from Monday to Friday, offering holiday allowance and pension benefits.

Technical Support Specialist required. Our client is a well-established supplier of access control equipment based in Leeds. Due to ongoing success, they are seeking a Technical Support Specialist to join the team, who has an understanding of electro-mechanical and / or security related products.

Technical Support Specialist Position Overview

  • Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face
  • Guiding installers through the setup and configuration of products remotely
  • Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
  • Delivering pre/post installation technical advice
  • Providing support and expertise with wiring diagrams
  • Being a product expert on a wide range of products and answering questions from customers and colleagues about products
  • Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix.
  • Providing outstanding customer service showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction and managing customer expectations
  • Developing strong and long-standing relationships with regular customers
  • Testing suspected faulty equipment

Technical Support Specialist Position Requirements

  • 3+ years of experience within a customer service / technical support environment
  • Proven background within electro-mechanical and / or securing products
  • Proven experience in diagnosing and resolving technical issues related to products and providing step-by-step solutions to customers and installers.
  • A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions that are both technically sound and commercially competitive
  • Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV system Systems (not IT helpdesk)
  • Based in a commutable distance of Leeds

Technical Support Specialist Position Remuneration

  • Salary £28,000 - £35,000 - depending on experience
  • Performance related bonus
  • Monday to Thursday 08:30 - 17:30, Friday 08:30 - 16:30. Permanent position
  • Holiday allowance and pension

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.