Business Office Manager

Business Office Manager

Location: Leeds

Job Type: Full-time

Salary: Up to £40,000 DOE

Reed Business Support is recruiting on behalf of a well-established client in Morley, Leeds. Our client seeks an experienced Business Office Manager to oversee their Operations Centre in Leeds and contribute to the company’s ongoing growth.

Day-to-Day of the Role:

• Develop and maintain a high-performance culture, ensuring that employee objectives align with our business goals
• Regularly appraise and document performance, taking corrective action as required
• Lead, coach, mentor, and motivate all office employees, managing internal staff relations and partnering with HR for disciplinary actions as needed
• Responsible for the recruitment of new employees, delivering a positive induction and training process
• Develop and implement office policies by setting up procedures and standards to guide the operation of the office, ensuring efficiency through effective management of resources and office systems
• Manage contracts and relationships with all third-party service providers (IT, Fulfilment, Facilities, HR, Finance, Landlord, etc.) to ensure services are delivered as specified or corrected as required
• Provide detailed management performance reports to enable business performance appraisals and review meetings, including executive summaries, analytical data, and insights
• Collaborate with the finance and accounts department to ensure the office’s financial objectives are met, with full transparency of all income and costs

Required Skills & Qualifications:

• 3 to 5 years of experience in a senior office management position, leading a team of 8 or more people
• Demonstrable excellent leadership skills with a focus on managing people, systems, and procedures
• Strong verbal communication skills, with the ability to manage, defuse, and overcome conflict. Good written skills
• High computer literacy, proficient in Microsoft Office and adept at learning new bespoke platforms and software packages
• Excellent time management skills, with the ability to multitask and prioritise work.
• Strong attention to detail and problem-solving skills
• Robust organisational and planning skills
• Knowledge of accounting, data, and administrative management practices and procedures
• Knowledge of clerical, human resources management, and business management principles