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Business Support Administrator (Part Time) - Leeds - 3 Months +
We have an opportunity for a Business Support Administrator in our Leeds office. This will be a part time role between 20-25 hours per week. It will be Monday to Friday, either 9:30am - 2:30pm, or 10:00am - 2:00pm.
ROLE OUTLINE
You will be providing an internal customer focused support service to the business, particularly for fee earning staff who require support on day to day operational tasks. You are required to act on a variety of regular work topics driven by the business and demonstrate the capability to focus on repeat work that is completed to high standard. The role requires effective organisational skills and excellent team working to ensure the operations team workload is processed according to requirements and escalated where appropriate in order to maintain service levels. You will also be accountable for ensuring you follow the current process and provide guidance to others and help all staff understand the business protocols. In addition, you may be required to support on wider business topics where the requirement arises.
KEY ACCOUNTABILITIES
• Booking and arranging stationary suppliers to remote staff
• Efficient processing of inbound and outbound post from a central point
• Reception - Action all centralised reception calls across the UK
• Workflow Approvals – ensuring invoices are approved in a timely manner
• IT Register – monitor, update and action the IT policy register
• Support for Fleet management, and pool car data input to monitor and track activity
• Driver Risk assessment register – chase, input and update data or SSHEQ
• Document formatting – update and amend documents using applications such as Bluebeam, PowerPoint, Publisher, Visio, Word, Excel, MS Forms etc
• Minute taking, audio typing – provide an accurate, professional service to internal customers
• Raising PO’s, Cheques, BACS as driven by the Finance team
• Where necessary, printing, binding, laminating, posting if the business need arises
• Action and maintain the tracking and booking process of training courses for fee earners
• Support teams by booking equipment and onsite kit where applicable
• Booking of car hire and updating trackers
• Booking of travel, accommodation, car hire etc
• PPE – order, release and track clothing and equipment for staff and escalate out of date items through reports
• Office Access and Risk Assessments
- Support of H&S functionality to manage office access permissions and tracking of activity
• Proactive assistance of H&S functionality to support internal teams as and when designated
• Provide administrative support at offices where approved and essential therefore travel may be required in exceptional circumstances for e.g. to assist facilities.
• Where approved to do so, support facilities on and ad hoc basis to help with maintenance of offices
• Undertaking other duties not specifically stated above, which from time to time are necessary for effective performance of the team and the business
• Accommodation of additional time to be worked to ensure completion of tasks
• Providing out of hour’s support when required
• If security cleared to the appropriate level, you may be required to assist with support tasks relating to areas that require security cleared personnel only.
SKILLS, KNOWLEDGE, EXPERIENCE
• Highly articulate with excellent interpersonal skills
• Friendly and approachable with excellent customer service
• Enjoy working in a busy professional environment
• Able to multi-task, organise and prioritise workloads whilst remaining calm under pressure
Ability to problem solve and make sound decisions to suit our business and client's needs
• Willing to learn and utilise your skills to provide a high level of service
• Attention to detail
• Able to work well as a team and on your own
• Willingness to be flexible and adaptable
• Able to adapt style appropriately, developing good working relationships with the wider team and taking into consideration individual working preferences and approach
• Good working knowledge of Microsoft Office Suite, particularly Word, Excel and Outlook, 365 and PowerPoint
• Ability to adapt to new ways of working, including the introduction of new technologies
• Switchboard and hospitality experience
Business Support Administrator (Part Time) - Leeds - 3 Months +
