Service Coordinator

Service Coordinator

Excellent opportunity to join a market leader within the UK Industrial and commercial supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. Our new Central Leeds office is the platform to deliver a premium service to North and Central regions.

This is an exciting role which requires experience in delivering effective labour planning, managing and controlling of mobile service vans, whilst supporting administration functions for busy depot team. Technical understanding of industrial door or associated equipment helpful.

In this arena only service levels delivering excellence will be accepted by the client

Service Coordinator

Excellent opportunity to join a market leader within the UK Industrial and commercial supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. Our new Central Leeds office is the platform to deliver a premium service to North and Central regions.

This is an exciting role which requires experience in delivering effective labour planning, managing and controlling of mobile service vans, whilst supporting administration functions for busy depot team. Technical understanding of industrial door or associated equipment helpful.

In this arena only service levels delivering excellence will be accepted by the client

The Role

Operating as a Service Coordinator you will be responsible for the coordination of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions

Coordinating mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region

Generating quotations from site visits, ensuring a fast turnaround. Liaising directly with the client to secure the order and deliver exceptional service.

Demonstrating working to demanding deadlines, possessing a can-do attitude, creative mind, high level of energy, enthusiasm and happy to communicate with customers at all levels

Ideally we need you to be

Well educated with experience of coordinating service offer

Facilitate team delivering the highest level of service excellence to the client

Confident telephone manner required answering incoming client calls

Excellent keyboard and IT skills, including Excel and Microsoft

Excellent communication and telephone skills within Industrial service sector

Ideally experienced In

Negotiating attendance timescale and costs

Updating company performance systems

Administration company service management software

Processing client quotations

Producing price quotations

Raising purchase orders

Employment Package

Competitive salary and incentives package depending on experience

Permanent employment contract subject to successful probationary period

Complimentary onsite car parking provided adjacent to office facilities

Opportunity for personal development / progression within branch team

Healthcare benefits package after 1st year service

20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays)

Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 28 days then unfortunately you have been unsuccessful on this occasion