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Our client is a social housing provider that provides social housing across West Yorkshire. Currently they are recruiting for an experienced Housing Officer.
The role is a Permanent role on a full time basis. This is a full-time role (35 hours per week) Monday - Friday offering a hybrid working approach with 2 days working from home
Duties of the role will include:
- Responsible for the delivery of core housing services and achievement of key performance indicators for allocations and lettings, ASB, voids, tenancy visits, estate inspections, complaints and customer satisfaction
- Acting as an ambassador to develop and maintain a positive relationship with customers and the wider community
- Taking a lead role in managing a wide range of tenancy management issues including (but not exclusively) neighbour disputes, anti-social behaviour, property conditions, safeguarding, domestic abuse and tenancy fraud/misuse cases. Liaising with relevant bodies including the Police
- Re-letting vacant homes quickly including advertising, shortlisting and assessing applicants, viewing properties and tenancy sign-ups
- Ensuring excellent communication with team members throughout the lettings process and record keeping
- Liaise with external agencies, including local authorities in the allocation of properties
- Attend handovers of new developments and liaise with partners to ensure any snags or niggles after handover are fixed quickly for our new customers
- Enforcing the terms of the tenancy agreement, including providing tenants with accurate and appropriate advice about their rights and responsibilities in relation to their tenancy agreement; drafting and serving notices, preparing witness statements and working closely with our legal services providers to enable legal action to be taken where necessary
- Taking appropriate and timely action in relation to all tenancy management issues, including conducting periodic tenancy visits, annual Tenancy Health Checks, responding to requests to succeed to tenancies, or terminate tenancies and dealing with suspected abandoned tenancies, mutual exchanges and rehousing
If this is something you'd be interested in, please get in touch with one of the team.
