Head Of Customer Service

Job Title: Head Of Customer Service
Location: Leicester
Salary: up to £55,000
Contract: Full time, Permanent

SF Recruitment have partnered with a growing business based in North Leicester to recruit for A Head of Customer Services, you will be responsible for leading their customer service function, ensuring exceptional service while driving efficiency and operational excellence. You will set and exceed performance targets, foster a target-driven environment, and champion continuous improvement. This role requires a strategic leader who can optimise service delivery, embrace innovation, and create a collaborative, high-performing team.

Key Responsibilities as the Head of Customer Service

- Lead Operational Excellence Oversee day-to-day operations, ensuring compliance with policies and industry standards while delivering measurable performance improvements.
- Customer-Centric Approach Develop a deep understanding of needs and tailor services to provide outstanding support.
- Foster a Culture of Continuous Improvement Drive initiatives that enhance the customer experience and align with business goals.
- Empower Your Team Create a collaborative and inclusive environment where colleagues feel valued, supported, and motivated to excel.
- Innovate Service Delivery Identify and implement service enhancements based on feedback from customers and colleagues.
- Build Strong Relationships Maintain strong stakeholder relationships and collaborate with senior leadership to optimize the customer journey.
- Lead by Example Manage the Customer Services leadership team, acting as an escalation point for complex cases and ensuring swift resolution.
- Set and Achieve Performance Targets Establish clear goals, monitor key metrics, and create a high-performance culture focused on results.

If you feel you have the right skills for the role please apply today or contact me directly on (url removed)