Assistant Operations Manager - PBSA Student Accommodation

VS/6938

Assistant Operations Manager – PBSA (Student Accommodation)

Leicester

Salary: £30,144 per annum, plus 5% discretionary bonus

Hours: 37.5 hours per week, Predominantly working 8am – 4pm, Monday to Friday but able to also provide cover on late shifts, 12.00 – 8pm and some weekends

Working across two purpose built student accommodations in the heart of Leicester, the Assistant Operations Manager will become a key part of our clients existing, friendly and experienced property team.

You’ll be delivering the best resident experience, ensuring that they maintain the building to the highest standard and are compliant in all areas. You will build strong relationships with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example. 

You’ll be working closely with people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support your team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.

• Lead the management of certain onsite departments and be the magic ingredient that brings the team together.

• A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions.
• Be commercial savvy, helping to drive sales and marketing to achieve great results.
• Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.

• Always strive for the best, supporting the Operations Manager with the financial performance of the property
• Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room.
• Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
• You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about.
• You will work with team members to ensure that the physical appearance of properties is of the highest standard.
• Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.

• Commit to the growth of your personal development and the team members around you.
• You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents.
• Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
• Work with our centre of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.

• Work closely with the wider team: our people are great and you can be part of that! You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience.
• Working in an open culture where we want to hear new ideas and how we can implement solutions to improve.
• You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to. You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you.
• You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve.

Who We’re looking for:

• Ideally you will be an experienced Assistant Manager or Manager from either a student accommodation background (PBSA), BTR, hotels or leisure industry such as gym manager.
• You should have first class customer service and administration skills and experience
• You will need to have excellent man management skills and lead by example
• Ideally experienced in building management, used to dealing with maintenance enquiries / issues and facilities management
• You should be resilient, and able to make sometimes tough decisions
• Be a self stater and able to manage change
• No two days are the same in student accommodation, if you’re up for a challenge and enjoy a fun and vibrant environment, please apply today!!

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency