Account Director - (Supply Chain & Logistics)

The Account Director (Supply Chain and Logistics) will be responsible for overseeing the successful management of key customer accounts, ensuring the delivery of high-quality supply chain and logistics solutions that meet the customer’s needs. The role involves a strong focus on commercial acumen, stakeholder management, and driving operational excellence through continuous improvement. You will play a crucial role in building and maintaining strong relationships with internal and external stakeholders, overseeing multiple projects, and delivering against set Key Performance Indicators (KPIs).

Key Responsibilities

• Business and Commercial Acumen
  • Drive the achievement of agreed KPIs by continuously monitoring performance and identifying gaps in service delivery.
  • Conduct gap analysis and deliver practical, effective, and sustainable solutions to drive performance improvement.
  • Leverage strong business acumen to contribute to overall commercial goals and objectives of the business.
  • Anticipate challenges and proactively address potential issues before they escalate.
• Logistics and Supply Chain Management
  • Provide expert insight into logistics and supply chain processes, ensuring best practices are applied across all areas of responsibility.
  • Understand how your role contributes to the broader logistics and supply chain operation.
  • Navigate and influence complex logistics issues to achieve successful outcomes for customers.
  • Demonstrate solid experience in the management of temperature-controlled logistics and supply chain processes, with a good understanding of CPC regulations (CPC qualification preferred).
• Project Management
  • Manage multiple projects simultaneously, ensuring timely delivery and high-quality execution.
  • Adapt project management style to fit the needs of individual projects, ensuring flexibility and responsiveness.
  • Ensure all projects align with the company’s commercial goals and are delivered within agreed timeframes and budgets.
• Client Relationship Management
  • Build, foster, and maintain strong, positive relationships with new and existing clients, ensuring a thorough understanding of their needs and business requirements.
  • Develop supply chain proposals and solutions tailored to client requirements, providing value-added services to build long-term relationships.
  • Maintain strong interpersonal skills in all client interactions, ensuring a positive and professional representation of the company.
• Stakeholder Management
  • Engage and collaborate with internal and external stakeholders to ensure successful project delivery and contract management.
  • Ensure consistent communication with key stakeholders to foster trust and transparency across all touchpoints.
  • Deliver and exceed customer expectations by ensuring all aspects of the supply chain and logistics solutions align with their business goals.
• Performance and Continuous Improvement
  • Deliver against KPIs through rigorous performance tracking and regular review processes.
  • Proactively identify areas for improvement and lead initiatives to enhance efficiency and effectiveness across operations.
  • Leverage gap analysis to inform continuous improvement strategies, enhancing both client satisfaction and business profitability.

Skills & Experience Required

• Commercial Acumen: A solid understanding of commercial business environments, ideally with experience in logistics and supply chain operations.
• Stakeholder Management: Proven ability to build, foster, and maintain relationships with internal and external customers, key stakeholders, and business partners.
• Logistics and Supply Chain Expertise: A strong understanding of logistics processes, preferably in a temperature-controlled environment, with confidence in applying supply chain solutions to meet customer needs.
• CPC Regulations: An understanding of CPC regulations is essential (CPC qualification is preferred but not mandatory).
• Project Management: Experience in managing and delivering multiple projects, ensuring adherence to timelines, quality standards, and budgetary constraints.
• KPI Delivery: Strong track record in delivering KPIs, conducting gap analysis, and driving continuous improvement initiatives.
• Client Relationships: Proven ability to develop and maintain positive relationships with clients, supporting the achievement of business goals through effective communication and service delivery.

Experience

• Demonstrable experience in a commercial role, preferably within a logistics or supply chain environment.
• Experience working in temperature-controlled logistics operations is highly desirable.
• A proven track record of managing multiple customer contracts successfully.
• Solid experience in delivering against KPIs and driving performance improvement through gap analysis.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (preferred).
• CPC qualification (preferred).

In return:

• Be part of a dynamic and growing team in the supply chain and logistics industry.
• Opportunity to work with a range of key clients and contribute to the overall success of the business.
• A role with significant impact, providing scope for personal and professional development.

Important Notice: All applicants must be eligible to work in the UK without the need for visa sponsorship