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- Telephone Management: Answer and respond to phone calls, taking necessary actions.
- Customer Service: Address customer queries and problems, including invoice and delivery issues, efficiently and satisfactorily.
- Record Keeping: Compile specifications accurately and maintain company records in line with Operating Procedures.
- Order Processing: Process customer orders, quotations, and invoices accurately. Liaise with the Operations Director/Production department to determine lead times.
- Sample Management: Ensure prompt dispatch of manufactured samples and follow up with customers.
- Artwork Coordination: Initiate and progress artwork requests, maintaining continuous communication with customers and the Production Department until customer approval is obtained and stereos are requested.
- Customer Relations: Develop and maintain positive relationships with existing customers, providing advice, assistance, and service to retain profitable business.
- Customer Contact: Regularly contact customers via telephone/email to prompt new orders, quote for new or existing requirements, and ensure current service meets expectations.
- Product Knowledge: Achieve a thorough understanding of the full product range, including materials and presentations.
- Quality Compliance: Be fully conversant with relevant sections of the company’s Quality Manual, ensuring adherence to Operating Procedures.
- Additional Duties: Perform any other duties deemed appropriate within the individual’s capabilities.
- Excellent communication skills via all mediums demonstrating an active listening skill-set
- Confident, empathetic and patient telephone manner
- Solution driven especially in regards to customer service and customer queries
- Pro-actively initiate design requests
- Excellent attention to detail
