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Job Title: Commercial Account Handler
Location: Liverpool
Full/Part Time: Full Time
Salary Circa: £33,000
Insurance Industry Sectors: Commercial, Broker, Insurance, Property, Casualty
The Role:
- To provide professional advice and service to all clients.
- Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly.
- To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.
Responsibilities:
- Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients.
- Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
- Responsible for the review and action required on policy and client information.
- Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
- Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
- Build and continuously enhance relationships with company's panel of insurers and maintain a profile within the insurance market.
- Proactively work with colleagues across the business to identify and maximise opportunities for growth.
- Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
- Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
- Reviewing the adequacy of covers and suitability of the terms being offered to clients,
- Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently
Experience:
Essential:-
- Minimum 5 GCSE, Grades A-C including English and Maths.
- Experience of working within the UK insurance market and a good understanding of the role of regulation and compliance.
- Experience of General Commercial classes of business.
- Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
- Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills.
- Organised with good time management skills working to agreed priorities.
- Good communication skills to effectively liaise with internal colleagues.
- Computer literate with good experience of using MS Office Suite.
- Operational use of Acturis ensuring updates are made accurately to data quality standards.
For extra information please contact:-
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