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Liverpool, Merseyside
Key Account Administrator

Key Account Administrator

Adaptable Recruitment

Posted 11 hours ago, valid for a month

Liverpool, Merseyside L96GB, England

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

Adaptable Recruitment is seeking a Key Account Administrator for a growing company in Liverpool, offering a salary of £23,788, with potential increases after six months.
The position requires excellent customer service experience and involves handling queries for key accounts, processing claims, and maintaining accurate records.
This is a fully office-based role with 35 working hours per week and 24 days of holiday plus bank holidays, which increases with service.
The ideal candidate should possess strong telephone skills and adaptability to cover various teams as needed.
Additional benefits include a healthcare cash plan, life assurance, and an enhanced benefits package.

At Adaptable Recruitment we have a fantastic opportunity for a Key Account Administrator to join an ever growing company in the Liverpool areaPackage: £23788 - Increasing after 6 months Location : Liverpool - Fully office basedfirst 6 monthsdiscussion - hybrid working after trainingWorking hours: 35 hours Holidays: 24 days holidays + banks holidays (increases with service)Reporting into: Team Leader Main Responsibilities to include:

Act as a point of contact for designated company contacts and brokers for Key Accounts and effectively handle queries via email, telephone and correspondence
Process PMI Claims
Accurately process Medicash claims in a timely and effective manner and maintain accurate records on the system
Provide cover for other claims and customer service teams.
Process claims for dental accident in accordance with Medicash procedures
Update any changes to policyholder details and send out updated schedules
Respond to emails, app messages and incoming telephone calls in a professional, courteous and timely manner
Ensure the adherence to regulatory and compliance issues
As required, provide cover on the Telephony team and e communication team ensuring that inbound telephone enquiries and e-mails are handled in a courteous and efficient manner
Subject to training, undertake other duties delegated from time to time by your Team Leader
Keep your Team Leader informed of any unresolved issue

The Ideal Candidate:

Excellent experience in Customer service
Excellent telephone manner
Accuracy with account emails
Being adaptable when needed to cover for other teams

Benefits to include:

Healthcare cash plan
Life Assurance
Access to EAP
Enhanced Benefits Package

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