Operational Team Leader

As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team to achieve best results.

Role: Operational Team Leader

Location: Liverpool

Working hours: 37.5 hours per week between Monday to Saturday. Monday to Friday shifts are between 8am and 6pm, Saturday between 9am and 5pm.  

Salary: £33,000 - £36,000 per annum

What you will be doing:

• To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
• Maximise operational efficiencies
• Development of team members
• Accountability for team's performance against set objectives
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
• Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
• Drive a culture of continuous improvement
• Keep abreast of relevant technical and market developments
• Effectively communicate through engagement and collaboration with team members and the wider business
• Assist with Ad-hoc tasks as the business needs dictate

What we’re looking for:

• Ability to positively influence team members through a culture of openness, trust and respect to achieve optimum performance
• Clear, focused and determined approach to problem solving
• Effective communicator at all levels of the business
• Highly motivated self-starter

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.   

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Enhanced Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 bonus for every new colleague you recommend to the business
• Free monthly Café Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Clearly defined progression paths with training and support
• National vocational qualifications
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including:
• -A wide Network of Mental Health First Aiders 4 free counselling sessions
• -CBT programmes available with a trained Therapist Mentor
• -Unlimited access to a councillor 365 days a year, 24/7
• Free Hot Drinks*
• Dress Down Days
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Unfortunately, due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.  

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.