2nd line IT Support Analyst

First point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users and computers. Proficient in Windows environments, including Windows 11, and Windows Server 2019 and above.

Client Details

Leading FMCG Manufacturing business based in Liverpool

Description

Serve with the team as the first line of contact for IT support within the company.Manage the IT helpdesk, including resolving tickets and maintaining and improving the helpdesk system.Provide general user support for all company devices and software.Set up of new users and devices.Install, configure, and update software.Manage user permissions, access, and groups.Liaise with external IT support companies to escalate and resolve issues as needed.Support and provide cover for the IT team, managing departmental workloads and individual project deliverables.Actively identify opportunities for IT to improve other areas of the business.Maintain and/or create comprehensive IT documentation, including software information, installation guides, network and infrastructure documentation, firewall information, asset registers, and IT policies.Manage and maintain the M365 environment, including Office, Teams, SharePoint, Defender, Intune, Exchange, and Security.Help drive the business forward with the use of AI, actively finding solutions where AI can help, and support and maintain systems such as Copilot and various other AI software.

Profile

Highly self-motivatedEagerness to consistently improve themselves and the IT environment around them.Good initiative and ability to problem solveConsistently go above and beyond to ensure issues are resolvedStrong written and oral communication skillsProactive in suggesting improvements and solutions.Ability to remain calm under pressure and manage varying demands and workloads

Job Offer

2nd line IT Support Analyst - based in Liverpool - £32 - £37K Hybrid working + Benefits