Transport Operations Planner

Transport Operations Planner | Llanrwst, Conwy | Full Time – Permanent Contract | Monday to Friday, 8 am to 5 pm, with a 1 in 4 week on-call rota, including Saturday morning office hours and on-call duty for the rest of the week | £38,000 - £40,000 per annum

Our client is an ambitious family-run business based in North Wales, with depots in Corwen, Ruthin, Llanrwst, and Porthmadog. They operate a modern fleet of coaches for a variety of operators, including Leger/Shearing Group, Lochs and Glens, and PGL. The Porthmadog depot exclusively operates electric buses. They support the local community by providing local bus services and rail replacement services whilst catering for the various transport needs of the local schools, colleges and private customers.

They are currently seeking an experienced Transport Operations and Resource Planner to join their team in Llanrwst, Conwy.

Working at their Llanrwst head office and depot, the Transport Operations and Resource Planner will focus on relationship management, managing key account customer relations and the administration of tour work, rail replacement work and private hire opportunities, to ensure the provision of a quality service at the right price.

Are you the right person for the job?

• Experience of resource management gained within a busy, dynamic working environment, e.g., gained as a Transport Planner, Resource Planner, Operations Planner, or similar
• Proven management and leadership skills, with a proactive, engaging, and positive approach
• Confident and able to be decisive and accurate when under pressure
• Superb communication and interpersonal skills
• Ability to work in a highly autonomous role, whilst part of a collaborative team
• Good UK geographical knowledge
• Good IT literacy for inputting data and strong knowledge of Excel

What will your role look like?

Duties will also include, although will not be limited to:

• Allocating resources to meet customer requirements via industry software in the most effective and financially efficient manner, and full compliance with industry regulations
• Ensuring all drivers are notified of changes to allocated work
• Undertaking full line-management duties with tour and private hire drivers
• Checking driver and vehicle standards
• Liaising with clients to ensure excellent service provision at the right price
• Checking timesheets and receipts, and preparing records for payroll
• Reviewing and negotiating rates for Tour, Rail and Private Hire work to meet company cost margins
• Answering general enquiries and responding to accidents and/or breakdowns, and vehicle/staff changes
• Investigating complaints, incidents and accidents and ensuring completion of records
• Covering out of hours emergencies as part of the on-call team

What can you expect in return?

• Permanent contract
• You will receive a £100 basic on-call payment per week, with the potential to earn an additional £100 discretionary payment for each on-call week, plus free travel on any of our bus services
• Commission of 1% on private hire sales generated by you

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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