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Do you have good administrative skills as well as being a confident communicator? Are you personable, proactive and organised? If so, Signature Recruitment has an exciting opportunity for you to join our client, at a prestigious London university, as a Programme Officer. This is a temporary, full-time position starting immediately for three months. It is offered on a hybrid working arrangement with two days on campus and the balance from home.
As a Programme Officer, you will play an important role in the student lifecycle. You will use your experience in student support to manage high volumes of queries, via Teams, busy inboxes and directly with students. Your ability to resolve inquiries and signpost as needed will be essential. In addition, you will provide valuable administrative assistance to the team in order to ensure the seamless operation of the student journey from pre-enrolment activities, induction and registration through to courses, assessments, graduation and beyond.
Programme Officer Key Responsibilities:
- Acting as a first point of contact - resolving student and academic inquiries via Teams, telephone and in person, providing excellent customer service and escalating as necessary
- Managing inboxes, assisting with email triage
- Contributing to the student journey with module, programme evaluation, assessment and mitigating circumstance processes
- Maintaining accurate student records and ensuring compliance with quality assurance standards
- Assisting with organising activities and events throughout the academic year
- Servicing Committee Meetings as and when required
Programme Officer Key Skills:
- Experience in an administrative and student-facing role within a higher education setting
- Excellent written and verbal communication skills with a strong emphasis on exceptional customer service
- A personable and professional team player with excellent time management, multi-tasking, organisational skills and attention to detail
- Highly proficient in IT systems including Microsoft Office as well as the ability to work on new systems including Students Record databases
If you are a personable and proactive individual with a flair for administration and good customer service, this Programme Officer role could be the perfect opportunity for you! Please apply today!
While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.
Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. T10305
