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One of my local government clients are currently recruiting an experienced Technical Support Officeron a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
- To provide effective and efficient administrative support to the professional and technical officers within Building Control
- The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions.
- To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.
Responsibilities:
- To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing the day to day interaction with Contact Camden.
- To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act
- To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring adherence to council policy and guidance for written formats and information sharing. To disseminate information as required.
- To assist the Support Manager in training new staff or less experienced staff as well as informing on the performance of new staff. To carry out regular quality checks, manual or electronic. To act on the results of such checks. To ensure that there are adequate supplies of office stationery and that furniture and equipment (such as faxes, photocopiers etc) are maintained and functional at all times. To report all faults and hazards immediately.
- To acknowledge receipt of Initial Notices within the statutory requirements as well as keeping a record of all the final certificates. To keep an up to date spreadsheet with information on Initial Notices from the Approved Inspector, to report to the Head of Service on statistics regarding market share as part of our Marketing Plan. To collate information and create marketing letters for all approved planning applications as well as to promote the Partner Authority Scheme.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
