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Job Title Client Engagement Executive
Contract Permanent, Full Time
Location Flexible - Hybrid working with an average of 3 days a week conducting face to face Client visits
Salary £33,000 per annum
My Client, are looking to recruit an innovative Client Engagement and Account Manager to join their creative and high performing team. The role includes onboarding new subscribers, retention, and growth of the existing subscriber base. The ideal candidate will have worked in a similar role within the hospitality, retail or leisure sector.
Key Responsibilities & Skills
Account Management:
- Building trusted advisor relationships when onboarding clients and with existing subscribers.
- Maintaining and developing relationships with existing client
- Develop marketing and promotional materials and support with orders for these as required.
- Identify and resolve challenges with product adoption encountered by our subscribers.
- Collection of client feedback to support further development of the programme and wider wellbeing services.
Onboarding:
- Regular product knowledge training for clients (online and onsite), including monthly client onboarding webinar.
- New subscribers - ensuring delivery of commitments made to new clients.
- Support the design and optimisation of the client journey and onboarding processes.
Engagement and Client Retention and Renewals:
- Monitoring and active reporting on client usage data - including production of 6-monthly client reports and identifying gaps in usage and engagement.
- Creating tailored engagement plans where appropriate.
- Management of CRM and other related platforms to monitor customer satisfaction through available metrics.
- Support with client renewals
Skills, Knowledge & Personal Attributes
- Experience in a similar role
- Experience within the hospitality, leisure or retail sector
- Experience using a CRM database and Microsoft Office programmes.•
- Entrepreneurial spirit with a drive to make an impact on the overall success of the business
- Empathetic with an ability to understand others’ viewpoints.
- Highly adaptable and quick to learn new information.
- Excellent relationship building skills.
- Good writing skills and communication skills with an eye for detail.
- Good organisational and planning skills, to manage tasks and prioritise effectively..
- Experience using a CRM database and Microsoft Office programmes.
