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Your new company
An exciting opportunity is available to work for a well-established Ecommerce business providing bespoke luxury products to customers with a number of household brands under their umbrella. This position is a permanent Customer Service Executive position and will be based fully on site close to Chiswick station. The role has arisen due to business growth and is a great opportunity for someone looking to represent fantastic brands with a regular office work schedule.
Your new role
Your new role will be to work as a Customer Service Executive in a multichannel environment using phone, email and livechat on a range of platforms, including Zendesk and Shopify. You will speak to national and international customers with roughly 60 inbound calls per day relating to delivery, logistics and product availability with some complaint handling required.
What you'll need to succeed
In order to be successful, you must have a minimum of 6 months' experience dealing with high volumes of queries from customers within an office (non-retail) environment and have a resilient, professional manner able to deal with challenging customers and complaints. Ideally, candidates will have used Zendesk or similar systems and, in an ideal world, from a product-based environment. You will live close to Chiswick will need to have a commute of less than an hour as this is a fully office-based position.
What you'll get in return
In return you'll be offered a competitive salary of between 25,000 - 27,000 depending on experience, with excellent working patterns of Monday to Friday 9-5.30pm, with two 15 minute breaks and 1 hour lunch which can be shortened if you wish to leave at 5pm! Additional benefits include 28 days annual leave including bank holidays, discounted designer products and free breakfast available! Please note this role is based fully on site.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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