Resident Liaison Officer

Howells Recruitment

Posted 15 hours ago, valid for a month

London, Greater London SE12 0TX, England

Full Time

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Sonic Summary

The Resident Liaison Officer position is a full-time, permanent role based in Lambeth, offering a salary between £30,000 and £35,000 depending on experience, along with a car allowance.
This role involves developing positive relationships with residents during planned maintenance projects, ensuring they receive necessary information and support.
Key responsibilities include resolving tenant complaints, conducting pre-entry visits, and acting as the main point of contact for queries related to refurbishment and maintenance works.
Candidates should have experience working for a main contractor on similar projects, particularly within the Decent Homes programme, and must possess a full clean driving license with their own vehicle.
The company emphasizes the importance of its employees' strengths and skills, aiming to create a modern and forward-thinking work environment.

Resident Liaison Officer - Social Housing Planned Works

Based in Lambeth

Full time, permanent

£30,000 - £35,000 DOE plus car allowance

Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned maintenance projects in Lambeth.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal.Key Responsibilities include:

Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

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