Credit Controller

Next Chapter Talent is excited to partner with a leading property services company in London to find a skilled Credit Controller to join their dynamic team. This is a fantastic opportunity to work with a highly reputable company, overseeing the smooth operation of the Credit Control function for a diverse portfolio of residential and mixed-use properties.

Key Responsibilities:

• Manage the Credit Control function for your designated portfolio, ensuring timely rent and service charge payments, and supporting with legal disputes or breaches where necessary.
• Collaborate closely with your line manager to track individual accounts, preparing regular arrears reports and managing contributions for major works.
• Review the arrears list regularly, taking proactive steps and working with the Senior Credit Controller and Property Managers to resolve issues.
• Escalate matters with mortgagees, solicitors, or bailiffs when required, ensuring prompt and efficient follow-up on all cases.
• Liaise with Property Managers to gather information on outstanding repairs, breaches, or disputes prior to taking action on arrears recovery.
• Ensure the efficient and timely collection of debt, minimising the risk of non-payment while maintaining high standards of customer service and professionalism.
• Coordinate and negotiate payment plans with leaseholders and tenants as necessary, working alongside the Senior Credit Controller.
• Advise senior management on complex arrears settlements and support in preparing documentary evidence for potential Court proceedings.
• Represent the company in Court when required, handling the entire process professionally and effectively.
• Manage all correspondence—calls, emails, and documentation—related to your portfolio, ensuring that all records are accurately maintained.
• Ensure that all payments are processed in accordance with company procedures, and assist with any queries related to disrepair, major works, or legal disputes.
• Provide in-house administrative support for customer accounts and undertake any other duties as directed by senior management.

Does this sound like you?

• Exceptional communication skills, with the ability to liaise confidently at all levels.
• Proficient in Excel, with a strong understanding of accounts management.
• A diligent, tenacious, and highly motivated individual, eager to contribute to the team’s success.
• At least 12-24 months of experience in an accounts role within a property setting, either with a focus on AST or Block.
• Strong organisational skills, with the ability to prioritise and manage a varied workload under pressure.
• A proactive approach, demonstrating initiative and a solution-focused mindset.

On Offer:

• Competitive salary between £34,000 - £36,000 per annum, dependent on experience.
• Sponsorship for further industry qualifications and professional development, such industry recognised credit management qualifications.
• Genuine opportunities for elevate career progression.
• A supportive work environment with a strong focus on client and team satisfaction.
• Mon - Friday 9am - 5.30pm
• Annual discretionary performance bonus
• Annual salary reviews

If this opportunity aligns with your skills and experience, we would love to hear from you. Please contact Zara Benson at Next Chapter Talent to discuss the role in more detail.

Next Chapter Talent are property recruitment specialists based in London, placing exceptional talent across the UK. If you’re seeking a new challenge or recruiting for your team, we’re here to help.