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Portfolio Credit Control are pleased to be partnered with a well-established professional services firm who are looking to continue its positive growth within the business by recruiting a Senior Credit Controller to lead the Credit function. This is a fantastic opportunity for an established Credit professional to take the next step with added responsibilities.
Key Responsibilities:
- Lead the credit control function
- Working towards cash collection targets set by the FD and managing one direct report (Credit Controller)
- Act as a point of escalation for complex or stagnant debt
- Manage a number of our largest clients on a day-to-day basis
- Liaise with fee earners to determine the appropriate approach for non-creditworthy clients or private individuals, conduct credit checks on all new clients (PLC/LTD/LLP) using the integrated Credit Safe tool, and recommend appropriate credit limits based on results
- Where necessary arrange debtor's meetings with Divisional Directors to discuss/review problem accounts.
- Work with the credit controller to chase agreed debtors by telephone, email, and letter (if appropriate) in line with the company Chase Timetable
- Maintain the risk profile of the ledger by keeping the DSO at or below industry norm, achieving a monthly target set by the Finance Director, and maintaining debt older than 90 days to less than 15% of the overall debt
- Build and maintain close links with customers to ensure the smooth running of accounts and timely recovery of payments
- Document call notes and other correspondence within our finance system
- Respond to and assist in the resolution of account and invoice queries, both internally and externally, in a timely fashion
- Reconcile accounts on an ad hoc basis
- Monitor debtor account balances closely
- Ensure Client Statements are issued monthly
- Ensure Divisional Debtor reports are issued monthly
- Create a cooperative working relationship with the business, including advance notice of legal action against customers
- Lead on Action and Monitor Legal action, providing regular updates to the business
- Ensure all credits and payments are matched off at month-end, and overpayments are refunded promptly
- Ensure bank statements are allocated daily and monthly for all Iceni Companies
- Ensure all cash receipts are posted daily to the finance system and any cheques are banked promptly
- Review and proactively manage client risk using the Credit Safe monitoring tool, provide and update the monthly risk analysis cash collections report
Candidate Profile:
- Minimum of 5 years' experience with an SME in a similar role (£20m+ turnover, £3m ledger value)
- Adept at working in a fast-paced and dynamic environment with high volumes
- Some experience working in a professional services company (consultancy, lawyers, accountants)
- Experience within the planning/property sector is preferable but not essential
- Experience in line management/managing a direct report
- Experience acting as a point of escalation and dealing with and resolving complex debt collection (Final Demands, Legal Action, Chase Path Escalation)
- Familiarity with data entry software (Business Central, Jet, Credit Safe) (Preferable)
- Experience pursuing complex non-moving debt (e.g., Final Demands, Legal Letters, HM Courts and Tribunals - Moneyclaim online)
- Experience reviewing credit scores, allocating credit limits, and assessing and advising on risk
- Analytical skills and thorough attention to detail
- Ability to listen and negotiate with customers
- Strong organisational skills with an ability to be pro-active, adaptable, patient and focused as part of an efficient team in occasional high-pressure scenarios. (Essential)
- Excellent customer service and verbal communication (Essential)
- You should have a positive attitude, be a dedicated, determined, resilient and motivated team-player (Essential)
- Strong Excel skills (creating, managing, and updating business reports, including pivot tables and VLOOKUPs) (Essential)
- Experience with Microsoft 365 package (Outlook, Word, Teams)
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