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Are you the next Landmark Space:Client Experience Assistant.
Reporting to:Client Experience Manager
Location:Central London
Building a better future begins with working in a great company!
Our purpose at Landmark Space is to make your working day matter, taking pride in delivering the best client experience, creating a professional hub that reflects your success, and a place you can call home. We offer stunning communal spaces and inspiring design, alongside smartly presented, expert teams across London and the UK, with YOU at the forefront to consistently delight everyone at Landmark Space.
What you will bring, as we need more of this at Landmark Space.
- Kindness when communicating and interacting with others, this is everyone and anyone who you encounter, in our world.
- Have intent during your workday because at Landmark Space we champion Great People, Great Experience and Great sales to achieve the best client experience in the industry.
- Patience is key to a 'client-first' approach demonstrating that their needs are the most important.
- A can-do flexible attitude, doing whatever is possible to meet the client and team needs, enhancing their experience.
- Proactive and approachable as the go to person in answering all queries, efficiently offering, or finding out the best solutions.
- Exceptional communication and hospitality skills, that will set you apart within in the business and in the industry.
- Personal confidence, a champion you have a smart professional image but do remember to bring your personality to work - as you dress for your day!
- Stay organised, thrive at work by creating great days, be willing to learn and develop your skills and knowledge, all whilst remembering to smile and have fun.
Day to day looks like this but no two days are the same, well be sure to keep you on your toes!
As a CEA you understand and demonstrate the Landmarks Space company values. You actively walk your building taking the ownership of everything you see, touch, hear and feel.
Available to answer questions, queries and deal with client issues effectively, ensuring their needs are met throughout their time with us, reaching out for guidance from managers and teams when necessary.
- Create a warm and welcoming environment for clients, guests, suppliers, and Landmark Space visitors from the moment they arrive.
- Maintain the cleanliness of the environment, including co-working areas, meeting rooms, event areas, coffee bars, and all other facilities.
- Efficient management of the booking platform and ensuring all meeting rooms are set up to the highest quality, including the responsibility of monitoring and ordering stock.
- Coordinate event planning with teams, caterers, and resolve any issues to ensure the event runs smoothly.
- Be the hero who saves the day by resolving complaints efficiently ensuring you restore client confidence, you will be required to work across multiple locations.
- Assist your manager with the end goal in mind, retain your clients, gain referrals, attract new clients and be outstanding in your area with an award-winning business.
There are so many reasons to join us, we cant list them all but heres a few.
Enhanced annual leave allowances (starting at 27 days)
Annual bonus of 5%
A paid day off for your birthday
2 paid days off each year to volunteer at a charity of your choice
Enhanced occupational maternity, paternity, adoption, and occupational sick pay
Company pensions
Company events
Competitive bonus and incentive schemes
Opportunity for internal development and career progression
Working week Monday to Friday
Were proud of our workspaces and we know you will be too!
