Customer Experience Assistant

Job Title: Customer Experience Assistant  
Salary: £23,400
Location: Hoddesdon
Contract: Permanent, full time   
Hours:  Monday to Friday, 8:30am - 5pm  
 
Client: We are a dynamic company seeking an experienced and proactive Customer Experience Assistant to join their team. If you're organised, efficient, and have a knack for keeping things running smoothly, this role is perfect for you!
 
 
RESPONSIBILITIES
 
·Be the first and last point of contact for our customers and their guests
·Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
·Responsible for opening the centre in the morning and closing the centre at the end of the day
·Manage keys and passes (activation/ deactivation) for customers
·Handle all daily incoming and outgoing mail for customers
·Answer all incoming questions and requests via phone, email or at reception
·Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
·Support the Centre Manager with event planning and hosting
·Monitor the meeting room agenda and act as a host for our coffee morning and external events
·Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
·Make sure the xx Innovation Centre website is up to date with all the latest news and views
·Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV
·Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
·Record any chargeable ad hoc services customers or their guests need
·Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
·Maintaining tidiness of the community areas in the centre
 
Skills & Experience Required:
 
·A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
·Pro-active
·Great IT skill with experience of using a range of technology
·Conscientious and efficient with an eye for detail and pride in their work
·Great as part of a team as well as working on their own when the need arises
·Flexible - willing to do what it takes to make the centre a success 
Benefits:
·A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
·Salary of up to £x, £ per hour
·25 days' holiday plus Bank Holidays
·Flexible benefits package comprising:
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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