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- Handle customer communication post-completion, maintaining strong relationships with purchasers, tenants, agents, and housing associations.
- Co-ordinate works and manage defects raised during the warranty period, ensuring timely resolutions and updates.
- Arrange and coordinate 1-year and 7-month inspections for housing associations and customers.
- Address customer queries within and outside of the warranty period, providing clear and efficient solutions.
- Keep customers updated on completed works, perform follow-up calls, and produce weekly key customer reports.
- Chase contractors for updates on outstanding defects to ensure prompt action.
- Perform various administrative duties including invoicing, managing requisition orders, and ensuring accurate internal communication.
- Assist the Customer Relations Manager and work with various departments to maintain a positive and efficient work environment.
- Minimum 2 years of customer service experience in a similar property/luxury position would be ideal.
- Must be adept at managing your time, prioritizing tasks, and staying organized.
- Strong verbal and written communication abilities, with an ability to convey information clearly and accurately.
- Competent in Microsoft Excel, PowerPoint, and Word.
- Ability to identify issues and provide practical solutions.
- Ability to stay composed and focused in high-pressure situations.
