Back to search
We are actively seeking an experienced and dedicated Head of Customer Service to join a leading firm. The ideal candidate will have a passion for delivering exceptional customer service and driving the customer-focused culture across the London-based team.
Client Details
My client is a top-tier financial services firm with a strong global presence
Description
- Lead, manage and guide the Customer Service team, fostering a productive and positive work environment
- Ensure high customer satisfaction and maintain customer relationships
- Stay updated with the latest product offerings
- Monitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality
- Provide training and development opportunities for team members to enhance skills and performance
Profile
A successful 'Head of Customer Service' should have:
- A degree or relevant qualification in Business Administration or a related field.
- Prior experience in a customer service leadership role within the financial services industry
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficiency in using customer service software and databases.
- Adept at problem-solving and decision-making.
Job Offer
- A salary range of 60,000 - 70,000 GBP, plus benefits.
- Generous holiday leave.
- An inclusive and collaborative company culture.
- Opportunities for professional development and progression within the Technology & Telecoms industry.
- A key role in a large organisation based in London.
We welcome all qualified candidates who are passionate about customer service and are eager to lead a team in this dynamic firm.
