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Database Operations, Project & Client Support ManagerLondon, Hybrid - 3-4 days a week in the office, rest of the time working from home £45,000 + BenefitsCandidates must have the right to work in the UK, as visa sponsorship is not available
A leading global content agency is recruiting for a Database Operations, Project & Client Support Manager to join their London team. This is a unique opportunity to manage data operations, oversee projects, and support a globally renowned luxury brand, working with their teams in Switzerland and worldwide, in a role that blends MS SQL expertise, project
As a Database Operations, Project & Client Support Manager, you’ll manage MS SQL databases, oversee data-related projects (e.g., new database functionality or user interface rebuilds), and engage directly with a high-profile client, all while supporting a small, high-performing team. This role is a unique blend of SQL data operations, project management, client support, and email marketing, making it ideal for someone with experience in a software house, service-led organization, or agency with in-house data teams—such as an Application Support DBA, Production DBA, or Data Operations Manager with project coordination experience.
Key Responsibilities
Data Operations:
- Manage MS SQL databases, performing maintenance, data cleansing, and extraction for campaigns.
- Produce data and PDF files for customer communications, including welcome letters, emails, magazines, and special projects like questionnaires.
- Generate regular and ad-hoc reports for the client, their global offices, and internal stakeholders.
- Ensure data protection compliance (e.g., GDPR), providing advice to the client on data management best practices.
Project Management:
- Oversee data-related projects, such as the development of new database functionality or complete user interface rebuilds, ensuring timely delivery and alignment with client needs.
- Coordinate occasional non-magazine projects, collaborating with cross-functional teams to meet project goals.
- Manage project timelines, resources, and deliverables, ensuring smooth execution from start to finish.
Client Engagement:
- Act as a key point of contact for the client’s Switzerland team and global offices, addressing queries related to customer data management.
- Manage customer document and archive processes, ensuring accuracy and efficiency.
Email Marketing & Campaign Coordination:
- Oversee multi-lingual email campaigns, coordinating assets (text, translations, images), managing email design in MailChimp, and working with the digital team on templates and Litmus tests.
- Assist with data extraction and manipulation for email sends, ensuring campaigns are delivered on time.
Team Coordination:
- Support the recruitment and day-to-day management of a freelance data team, matching skills and languages to workload demands.
- Allocate daily tasks for the team, including post opening, data entry, document organization, scanning, filing, and archiving.
- Collaborate with distribution and production teams on daily operations and new initiatives.
Essential Skills & Experience:
- Hands-on experience with MS SQL, including database management, maintenance, and data extraction (e.g., writing SELECT, UPDATE, JOIN queries).
- Proven project management experience, ideally in data-related or software development projects (e.g., managing database functionality builds or user interface rebuilds).
- Familiarity with data management tools like Excel and a solid understanding of data protection (e.g., GDPR).
- Experience with email marketing platforms like MailChimp.
- Strong interpersonal skills and the ability to engage with clients effectively.
- A hands-on attitude and willingness to tackle day-to-day tasks.
Desirable Skills:
- Knowledge of a language other than English (e.g., French, given the Switzerland connection).
- Experience in a client-facing role, such as supporting clients in a software house or agency.
- Familiarity with managing small teams or freelancers.
