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Large Housing Association requires a Disrepair Liaison Co-ordinator for a 2-month contract. You will act as the point of contact for contractors and front-line staff, regarding queries relating to disrepair. You will also coordinate Performance Reporting, Raising and Receipting POs, organising meetings and taking notes, H&S Monitoring, covering for other co-ordinators within the team if required and any other co-ordination support as necessary.
Responsibilities:
Compiling reports and monitoring KPIs
Responding to or Redirecting queries received by the Disrepair team and ensuring they are routed appropriately within the team.
You will be the main point of contact for contractors and front line staff, regarding queries relating to disrepair.
Your role will be flexible and you will be asked to complete a range of administrative tasks to help deliver the services that the team is responsible for.
Make informed decisions about works that need to be prioritised eg due to the business need, taking into account the KPIs, as well as vulnerability of tenants or health and safety
Skills and experience:
Experienced in managing and motivating multi-disciplinary teams of external consultants and contractors
Experienced in delivering successful outcomes on large-scale planned cyclical programmes.
Experience providing a customer focused service, providing services to customers with needs similar to the service’s remit.
Experience of contractor and/or stakeholder management
Experienced in budget management of large-scale projects
Excellent communication skills and ability to communicate effectively with a range of audiences from residents to politicians
Effective IT skills - Outlook, Word, Excel, (to at least intermediate level)
