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Job Title: Hub Manager - Home Care (Elderly Care)
Location: Southwark - London
Salary: Up to £52,000, Depending on Experience
Compass Associates are partnering with a leading UK homecare provider to recruit a Hub Manager to oversee 2 branches within the Southwark Hub. In this role, you will manage the day-to-day operations, ensure compliance, and coordinate seamless customer onboarding, all while working closely with stakeholders to support growth and deliver exceptional service.
Job Description
Are you an experienced manager within the home care sector looking for a new challenge?
We are seeking a Hub Manager to oversee the day-to-day operations of 2 branches within the Southwark Shared Service Hub. This role will ensure the seamless intake of new referrals and the maintenance of compliance across services, including Domiciliary Care, Reablement, and Semi-Independent Living. You will play a critical role in driving excellent service delivery and collaborate with Local Authorities, CCGs, and Commissioners to provide high-quality, responsive care. As part of your responsibilities, you will lead a team of Field Care Supervisors and Intake Coordinators, ensuring efficient client onboarding and supporting business growth.
Key Responsibilities:
- Operational Management: Oversee day-to-day operations across 2 branches, ensuring seamless intake of new referrals and compliance with service standards.
- Compliance and Quality Assurance: Ensure services meet regulatory standards, focusing on Domiciliary Care, Reablement, and Semi-Independent Living.
- Team Leadership: Lead and motivate a team of Field Care Supervisors and Intake Coordinators, ensuring efficient client on-boarding and maintaining high service standards.
- Stakeholder Engagement: Work closely with Local Authorities, Clinical Commissioning Groups (CCGs), and Commissioners to deliver exceptional care and support ongoing business growth.
- As part of this role, you will receive comprehensive training and continuous professional development opportunities. This includes self-directed learning, coaching, e-learning modules, and the chance to gain further qualifications. You’ll be supported to grow your career within the organisation and take pride in the impactful work you do.
Requirements:
- Experience: At least 4 years in a management role within the Health and Social Care industry, ideally with a background in Domiciliary Care.
- Leadership Skills: Proven experience in people management, with the ability to lead, motivate, and drive a team toward business objectives.
- Stakeholder Management: Skilled in building and managing relationships with both internal and external stakeholders.
- Problem-Solving: A solution-focused approach to overcoming challenges.
- Communication Skills: Strong verbal and written communication abilities.
- Technical Skills: Proficiency in IT, including Microsoft Office (especially Excel) and experience with bespoke systems.
- Negotiation & Influencing: Strong negotiation and influencing skills to work effectively with various partners.
- Experience working directly with Local Authorities and Commissioners (Desirable)
- NVQ Level 3 or higher in Health and Social Care.
Benefits:
- The role offers an attractive benefits package, including wellbeing resources, financial advice, and up to 14% discount at over 40 retailers (including Tesco, John Lewis, and more).
- 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
Contact
If you would like to be considered for this exciting Hub Manager opportunity or would like to request a full job description, please contact Amie Lovelock.
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???????Compass Associates Ltd is acting as a Recruitment Consultant for this permanent vacancy. Compass Associates offers a great incentive for recommendations - we offer £200 of John Lewis Vouchers for each successful candidate recommended by you.
