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TheGroups & Events Planning Manageris a pivotal role within the hotel, operating under the guidance of the Director of Groups & Events. This role is essential in orchestrating the seamless execution of events, from planning through to delivery, while driving revenue growth and ensuring exceptional client satisfaction. The successful candidate will play a critical part in enhancing the hotels reputation as a premier venue for luxury events.
Key Responsibilities
- Event Planning & Coordination: Manage all aspects of event planning and organization, including pre-event logistics, on-the-day execution, and post-event follow-ups.
- Upselling & Revenue Maximization: Identify and execute upselling opportunities to enhance event spend while aligning with clients' goals and budgets.
- Client Satisfaction: Ensure outstanding post-event evaluation scores by consistently delivering exceptional customer experiences.
- Team Collaboration: Work closely with the operations team and other departments to guarantee flawless delivery of events.
- Effective Communication: Liaise with clients and internal teams to ensure alignment on all event details, maintaining clear and consistent communication throughout the planning process.
Key Focus Areas
- Commercial Functions: Develop strategies to optimize event profitability and client satisfaction.
- Human Resources & Sales Organization: Support team development and collaborate with the sales organization to drive business growth.
- Administration & Operation Excellence: Oversee event-related documentation and ensure accuracy and timeliness in all administrative tasks.
- Communications: Serve as a key point of contact for clients, ensuring their needs are met with professionalism and care.
Who are we?
We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europes tallest building. Our guests dine with unparalleled views across London, capturing the citys most historic area, inclusive of Tate Modern, St. Pauls Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. As GONG-Assistant Bar Manager you will have credibility and style, creating a memorable experience for our guests so they want to return time and time again.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
- Competitive and generous pension contribution scheme
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars
- CODE Hospitality membership
- Complimentary dining whilst at work
- Complimentary dry-cleaning service for your work attire
- Annual season travel ticket loan to support you in your journey to work
- Staff rates at properties worldwide
- Exclusive discounts across London Bridge area via the Shard Card membership scheme
- Loyalty benefits- such as complimentary stays, monetary recognition for long service
- Investment in your personal development via our vast online Shangri-la academy courses
- Internal promotions and endless opportunities
- Unique cultural and engagement events across all teams
- Immediate enrolment onto our employee recognition platform moments of joy
- Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
