Assistant Manager

Are you as passionate about Basque cheesecake as we are? We started La Maritxu just two years ago, baking these delectable treats right from our home kitchen. The overwhelming love and support from our community led us to open our shop in November 2023.

In just a few months since our shop's inauguration, we've witnessed an incredible surge in demand and interest. As a testament to the exceptional quality and flavour of our Basque cheesecakes, our customers have become an integral part of our journey.

If you are ready to be a part of a sweet success story, to contribute to the legacy of La Maritxu, and to help us meet the increasing demands of our beloved customers, we invite you to apply and join the La Maritxu family.

Minimum Requirements:

-Proven experience in front-of-house management or in a similar leadership roles within the hospitality industry.
-In-depth knowledge of front-of-house operations, including customer service, staff management, and overall shop coordination.
-Excellent interpersonal and communication skills.
-Ability to lead and motivate a diverse team.
-Strong organizational and multitasking abilities.
-Understanding of health and safety regulations.
-Availability to work flexible hours, including evenings and weekends.
-Proven track record in establishing streamlined processes and providing comprehensive training to mentor and develop junior team members.

Responsibilities:

1. Team Leadership and Training:

• Recruit, train, and supervise front-of-house staff.
• Foster a positive and collaborative work environment.
• Conduct regular staff meetings and training sessions.

2. Customer Service Excellence:

• Ensure a high standard of customer service is consistently delivered.
• Address customer concerns and feedback promptly and professionally.
• Implement strategies to enhance the overall customer experience.

3. Operational Management:

• Oversee day-to-day front-of-house operations, including orders and deliveries.
• Implement and maintain efficient operational procedures to ensure shop success.
• Collaborate with kitchen staff to ensure seamless coordination between front and back of house.

4. Financial Accountability:

• Monitor and manage front-of-house budgets.
• Implement cost control measures without compromising service quality.
• Drive upselling initiatives to maximize revenue.

5. Health and Safety Compliance:

• Ensure compliance with health and safety regulations.
• Implement and enforce hygiene and safety protocols.