Senior Mortgage AdministratorLocation: MayfairSalary: £31,000 - £33,000 (depending on experience)

About BDM Recruitment:BDM Recruitment is a fast-paced, dynamic recruitment agency specializing in connecting top-tier talent with industry-leading employers. We are committed to maintaining a collaborative, inclusive environment that fosters professional growth and excellence. This is an exciting opportunity to join a company that values its people and promotes a healthy work-life balance, including competitive benefits such as 25 days of annual leave, a salary sacrifice pension scheme, and more.

Job Purpose:The Operations Executive Assistant will play a pivotal role in ensuring the smooth and efficient running of the office and supporting business functions. The role is designed to assist the Director of Compliance and the Director of Operations with daily tasks across multiple departments, including Operations, Compliance, Finance, and general administration. You will also manage limited HR-related tasks and ad hoc requests from senior management.

This role is perfect for candidates with a background in mortgage administration who are looking to pivot towards operations and business management, without direct mortgage administration responsibilities but with an understanding of the mortgage process.

Key Responsibilities:

Administrative & Office Management:
- Serve as the main point of contact for the office; maintain a well-organized, clean, and functional working environment.
- Manage office supplies, inventory, and staff sustenance.
- Handle daily office tasks such as scanning, welcoming guests, post management, and document preparation.
- Act as a central keyholder, managing security and access protocols.
Operations Support:
- Collaborate across departments to manage various compliance and finance tasks.
- Oversee mobile device management, Office 365 administration, and other IT infrastructures.
- Assist in planning and implementing company projects and events.
- Deliver end-of-month reporting, manage action points from meetings, and assist with CRM updates (HubSpot).
Financial & Compliance Tasks:
- Manage introducer and lender onboarding processes.
- Track introducers to ensure prompt payment and fee chasing.
- Take client payments and manage related data for compliance checks.
HR & Personnel Management:
- Assist with limited HR tasks including managing staff personnel data, handling expenses, and processing employment references.
- Manage new starter onboarding, induction training, and staff exit processes.
- Help plan staff travel arrangements.

Key Skills:

Discretion & Confidentiality: You will handle sensitive company information, so trustworthiness is crucial.
Time Management: The ability to manage your own time effectively while meeting deadlines is essential.
Problem-Solving: Think proactively and foresee potential issues before they arise.
Adaptability: Be comfortable with multitasking and adjusting to changing business priorities.
Tech-Savvy: Proficiency in Office 365 and Adobe is essential; general IT knowledge is a plus.
Communication: Ability to liaise with various departments, including Introducers, Suppliers, and Lenders, ensuring smooth communication flow.

Qualifications:While formal qualifications aren’t required, a background in mortgage administration and a solid understanding of the mortgage process are highly desirable. All training necessary to succeed in the role will be provided.

Benefits:

25 days of annual leave plus bank holidays
Additional service days for long-term employees
Salary sacrifice pension scheme
Company sick pay
Employee Assistance Programme (EAP)

Why Join Us?BDM Recruitment offers a supportive, growth-oriented environment with opportunities for career progression. This role is designed to transition into a more operations-focused position over time. You'll be part of a close-knit team that values collaboration, excellence, and continuous learning.

To Apply:

Contact Bryn McMillan, Managing Director, BDM Recruitment