Client Services - Cleared Derivatives Margin

About Us:Our client are a dynamic and innovative fintech company specialising in collateral management solutions for the derivatives market. Their cutting-edge technology empowers financial institutions to manage risk, optimise operations, and enhance transparency in the fast-paced trading ecosystem. Based in London, we serve a global clientele, including banks, asset managers, and clearing brokers. The successful candidate must have cleared derivatives margin experience.

Role Overview:As a Client Services Analyst, you will be the primary point of contact for our clients, ensuring they receive exceptional support and guidance in using our collateral management platform. Your expertise in cleared derivatives margin processes will be critical in helping clients navigate the complexities of their workflows and optimize their operations.

Key Responsibilities:

• Serve as the first point of contact for client inquiries, resolving issues related to the collateral management platform efficiently and effectively.
• Provide subject matter expertise on cleared derivatives margin processes, including regulatory requirements and best practices.
• Collaborate with cross-functional teams, including product development, operations, and account management, to deliver tailored solutions for client needs.
• Conduct training sessions and create user guides to help clients maximize the value of the platform.
• Monitor system performance and proactively identify potential issues, coordinating with technical teams to ensure smooth operations.
• Build and maintain strong relationships with clients, acting as a trusted advisor to help them achieve their operational goals.
• Stay up-to-date with industry trends, regulatory changes, and market developments to provide clients with relevant insights.

Qualifications:

• Proven experience in cleared derivatives margin processes, ideally within collateral management or related financial services.
• Strong knowledge of financial markets, derivatives trading, and post-trade processes.
• Exceptional problem-solving skills with a client-focused mindset.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly.
• Proficiency in using technology platforms, particularly those related to collateral or risk management.
• Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in Finance, Economics, Business, or a related field (or equivalent experience).