Financial Assessment Manager

Two London borough councils require an experienced Financial Assessment Manager to manage the Shared Financial Assessment Service and have overall management responsibility for adult social care and public health financial assessments and debt recovery functions.

You will lead the teams to ensure timely and accurate financial assessments are carried out for people receiving adult social care and public health services and that debt is recovered in a timely manner.

This is an urgent temporary role which could become permanent. It is a hybrid role which is predominantly working from home.

Key Responsibilities

Strategic and Operational Leadership

• Ensure equitable service delivery standards for both councils as agreed by their Executives.
• Provide operational and motivational leadership to staff, aiming for high-quality service delivery.
• Manage resources adaptively, considering technological advancements, external factors (e.g., Covid), and changes in national policy (e.g., ASC reform).

Staff Management

• Effectively manage staff, including recruitment, training, development, and policy application.
• Provide guidance to senior care managers and care workers on complex ASCPH financial cases.
• Handle difficult customer inquiries and complaints, including those from Members and MPs.

Financial Management and Accountability

• Assist with budget management, ensuring timely and effective processes and procedures.
• Oversee the department’s income generation, ensuring maximized income for both councils.
• Manage ASCPH debt recovery, ensuring maximization and compliance with legislation
• Implement and update internal policies and procedures for ASCPH financial assessment and debt recovery.
• Manage the council’s deferred payment scheme and ensure annual reporting to DHSC.
• Provide financial statistics and monthly operational reports to senior management.

Compliance and Reporting

• Ensure accurate implementation of charging regulations and advise on legislative changes.
• Complete the annual deferred payment return for the DHSC.
• Review all financial assessments annually at the end of the financial year.
• Prepare and submit reports for debts over £25,000 to the respective committee for write-off.

Skills and Experience

• Proven experience of successfully managing a Financial Assessment Team
• Evidence of successfully leading change in a positive way
• Experience of managing staff with positive outcomes
• Experience of appropriately managing budgets and/ or staff resources
• Clear understanding of the charging framework for adult social services
• An up-to-date knowledge of legislation relating to Adult Social Services
• Good level of customer service skills e.g. good oral, written and presentation skills to provide clear and concise messages in a variety of internal and external contexts
• Significant experience of using standard IT packages and ability to support others in their day-to-day use
• Ability to use, for example, Mosaic to record casework, monitor caseloads and management data and to train and support other members of staff on a day-to-day basis
• Ability to organise and prioritise own workload, to work under pressure and meet deadlines

If you posses the relevant skills and experience and are available immediately for a contract role, please submit your CV today!