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New Vacancy - Operations Manager (Claims | Lloyd's Insurer)City of London Lloyd's Syndicate
I am currently recruiting for a leading Lloyd's Syndicate who are seeking a Operations Manager to join their growing London team.
This role will be working closely with the COO overseeing premium and claims processing, both open market and bordereaux and to work closely with other stakeholders within the Group with responsibility for credit control and financials. London Market experience is essential for this position as well as 8+ years in a similar role.
Key Responsibilities
- Review and map existing business processes and workflows to identify efficiencies within Operations and across the wider business, considering upstream and downstream activities.
- Responsible for operational change management, defining new business processes and ensuring business readiness leading to the successful implementation of new products, processes and IT solutions.
- Establish opportunities for automation within existing and new business processes.
- Develop and provide monthly and quarterly metrics packs on KPI's for the area.
- Ensure that all premiums, claims, bordereaux and loss funds are processed accurately and in a timely manner, managing the team and assessing resource requirements to meet service standards.
- Ensure sanctions screening is completed and hits escalated to Compliance.
- Liaise with other entities on processing, credit control and financial issues.
- Ensure that due consideration is given to operational aspects when onboarding new business.
- Monitor and report on completeness and accuracy of data quality including that received by and processed by the team.
- Investigate, remedy and provide feedback on errors and exceptions.
- Ensure that robust checks on AML are conducted on business processed within the team.
- Participate fully as a member of the Operations Forum and attend legal entity Committees as may be required.
- Provide management information reports to the business and third parties as may be required.
- Work with internal and external facilities management to ensure that there is a safe, clean working environment.
- Create, implement and manage the health & safety protocols.
