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Accountancy Software - Post Sales Support

Accountancy Software - Post Sales Support

Executive Facilities

Posted 12 hours ago, valid for 16 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Our client, a global SaaS company in the FinTech market, is looking for a Post Sales Support specialist with a strong background in accountancy and payroll software.
This is an 18-month contract position based in their central London headquarters, requiring 2 days in the office each week.
The role involves activating customer subscriptions, supporting customers throughout their journey, and developing strategies for customer activation and retention.
Candidates should have experience in accounting or bookkeeping, payroll software, and excellent communication skills, with a focus on engaging customers through outbound calls and emails.
The position offers a competitive salary, and applicants should ideally have a minimum of 2 years of relevant experience.

Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Post Sales Support specialist with a strong accountancy (Payroll) software background for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London.

Duties• Activate customer subscriptions and increase & accelerate adoption of other products.• Support customers from the start of their entire journey• Help develop the approach to customer activation and retention.

Skills• Accounting or bookkeeping , Payroll and software knowledge.• Ability to build urgency in customers to activate and use their subscriptions.• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.• Experience delivering software-based product onboarding or training.• Great communication skills

Benefits• Long contract• Possible temp to perm• Free breakfasts

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