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I am working alongside an international law firm who are seeking an experienced document production specialist with Corporate law firm experience to join them as Embedded Workflow/Quick Turn Specialist
About the Role
You will be the direct contact for short and quick document related tasks for Corporate clients within the London office, ensuring smooth intake of work.
You will utilise your document production experience to identify work suitable for the Quick Turn function and personally completing Quick Turn Work (1 hour max estimate),
You will be able to efficiently schedule work and handing over to colleagues where necessary and excellent technical skills to respond to queries and for troubleshooting tasks.
You will aspire to consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
You will be able to liaise closely with Document Production and departmental contacts to filter requests as appropriate, as well as utilising a working knowledge of current Document Production and providing quick turnaround service via email and/or an electronic submission tool as well as helping clients to appropriate solutions.
You will be able to utilise client tools and templates in document preparation as required
and technically document trouble-shooting support as required within the centre or directly with centre users.
My client can offer super working hours of either 8.30-4.30pm or 9.00-5pm with a 50/50 hybrid working policy.
About You
To be considered for the opportunity you should demonstrate;
- Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment. • Excellent customer service skills, able to relay information in a clear and concise manner, take ownership of job owners' needs and remaining professional at all times under pressure. • Previous document production experience in a professional services environment. • Excellent working knowledge of document production practices and technologies. • Being able to troubleshoot tasks and documents alike and communicating well solutions and sharing knowledge when appropriate.
