Head of CRM

HEAD OF CRM

SALARY UP TO £100,000 + BONUS

LONDON - 3 Days in the office

The Company

This is a well-known fashion retailer looking for a leader to implement and manage the loyalty program.

THE ROLE

As a Head of CRM, you can expect to be involved in the following:

• Develop and execute our UK & International customer retention strategy, driving improvements in customer retention, frequency and lifetime value to deliver business success.
• Own the loyalty strategy including customer segmentation, reward incentives and programme benefits to ensure that it delivers profitable customer value growth from members
• Manage the customer forecasting and budget process
• Collaborate closely with Brand, Creative & Product teams to ensure the CRM comms bring the brand and product to life to deliver commercial success.

Your Skills And Experience

• Extensive loyalty experience
• Previous experience working with a large customer base and loyalty scheme
• Ideal backgrounds in fashion/retail/ecommerce

How To Apply

To express your interest, send your CV to Valentine by clicking the apply button below