Principle Consultant / Practice Lead - Unified Comms / Contact Centre

Lead the Future of Unified Communications, Contact Centre and Customer Experience! �?

Are you a visionary architect who thrives on designing cutting-edge contact centre and unified communications solutions? If you’re ready to take the lead in driving innovation and shaping transformative customer experiences, we’ve got the perfect role for you!

This Practice Lead /Principal Architect will lead the charge in creating next-level customer engagement platforms that push boundaries and deliver real business impact. If you’ve got a passion for technology and a strategic mindset, this is your opportunity to step into a high-impact leadership role.

What’s in it for you?

• Salary: £100,000 - £120,000 per annum
• Location: Fully Remote (UK based)
• Innovative Projects: Be at the forefront of designing and delivering advanced contact centre and unified communications environments.
• Leadership: Drive strategic vision, work with executive leadership, and mentor a talented technical team.
• Tech Excellence: Work with the latest tools like NICE CX One and Genesys Pure Cloud, integrating CRM systems and optimizing VOIP and session border controllers from top brands like Cisco, Ribbon, and Avaya.

What you’ll be doing:

• Lead the architectural design and strategy for contact centre and unified communications solutions, ensuring alignment with business goals and customer experience excellence.
• Oversee the implementation of technologies like NICE CX One and Genesys Pure Cloud, while integrating VOIP SIP, SBCs, and CRM systems (Salesforce, ServiceNow, SAP).
• Collaborate with senior leadership and stakeholders to define the technology roadmap.
• Drive continuous innovation by staying ahead of emerging technologies, from AI-driven tools to workforce management systems.
• Mentor and guide a team of technical experts, fostering growth and driving best-in-class practices.

What we’re looking for:

• Experience: Expert experience in solutions architecture within contact centres and unified communications.
• Tech Expertise: Proven knowledge of VOIP, SIP, SBCs (Cisco, Ribbon, AudioCodes, Avaya), and platforms like Genesys Pure Cloud.
• CRM Mastery: Hands-on experience with CRM integrations that elevate customer experience.
• Leadership: You’re not just technically brilliant; you’re a leader who can inspire and guide teams while influencing stakeholders.
• Innovation-Driven: A passion for staying ahead of the curve, always looking for new technologies that will enhance customer interactions.

Why Join Us?

This is more than just a role—it’s a chance to lead and influence the future of customer engagement technology. You’ll work with a forward-thinking team that values innovation, creativity, and delivering exceptional service.

Ready to take on a challenge that will define the next phase of your career?

Let’s talk!

Send your CV to bob . bath @ mexasolutions . com and start the conversation today.