Resident Host

Resident Host

?? Location: North London?? Salary: £26,000 - £28,000 per annum? Schedule: 4 Days On / 4 Days Off (6:00 AM - 6:00 PM)

Key Responsibilities

Resident & Visitor Experience

• Welcome and assist residents and visitors, providing a friendly and professional first point of contact.
• Handle resident queries, concerns, and feedback, ensuring swift resolution and exceptional service.
• Provide building inductions for new residents, explaining key amenities, communal areas, and local services.
• Assist with large deliveries, luggage, and resident requests as needed.
• Support the Marketing Team in organising engaging community events to enhance resident experience.

Building & Security Management

• Monitor access control and CCTV to ensure the security of residents and the property.
• Conduct regular patrols of communal areas, plant rooms, and fire exits, reporting any issues.
• Maintain accurate records of incidents, contractor visits, and resident interactions.
• Ensure all fire safety, emergency lighting, and alarm systems are tested weekly, logging results.
• Manage key distribution and tracking for contractors, letting agents, and service providers.
• Report and coordinate urgent maintenance or security concerns with Management.

Facilities & Maintenance Oversight

• Ensure communal areas are clean, well-maintained, and presented to a high standard.
• Oversee on-site cleaning staff, ensuring quick response to any cleanliness issues.
• Support minor maintenance tasks, such as checking for leaks, power outages, or broken fixtures.
• Coordinate access for contractors, oversee scheduled maintenance, and report any delays.
• Manage parcel deliveries, ensuring secure handling and prompt resident notifications.
• Assist with property inventories and meter readings when required.

Administration & Compliance

• Maintain up-to-date records, including night shift handovers and incident reports.
• Ensure compliance with building policies, including no-smoking regulations.
• Assist in coordinating window cleaning, maintenance schedules, and contractor visits.
• Communicate updates on communal area works through notices and digital platforms.
• Act as a point of contact for residents requiring information about local amenities, transport, and services.

What We're Looking For

Essential:

• Previous experience in customer service, hospitality, or property management.
• Excellent communication and interpersonal skills, with a professional and approachable demeanour.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Confident using technology, including Microsoft Office (Word, Excel) and property management systems.
• A self-motivated problem solver with a proactive approach to resident concerns.
• Commitment to providing outstanding service and fostering a positive community atmosphere.

Desirable:

• Experience in the private rental sector.
• Knowledge of health & safety and building security procedures.

Benefits

• Private Healthcare - Provided from day one, with options to add family members.
• Life Assurance - 4x your basic salary after 12 months' service.
• Critical Illness Cover - Available after 12 months' service.
• Season Ticket Loan - Helping you spread the cost of travel.
• Perks & Discounts - Access to 200+ big-brand deals, wellness resources, and premium rewards.
• Eye Tests & Glasses Contribution - Up to £30 every two years.
• Enhanced Family Leave - Generous maternity, paternity, and adoption pay.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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