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Shipping Clerk - Customer Care and Operations (High value shipments)
Our client provides the luxury goods industry, high-net worth individuals and international banks with a global team of experts, including shipping - logistics, security, customs and special operations professionals. They provide a smooth and professional service tailored to precise specifications and needs.
About the role:
Working in a small team to provide outstanding customer service for international shipments.
Key Responsibilities
• Receiving and processing shipment bookings from customers
• Effectively liaising with our internal Operations department
• Liaising with subcontractors
• Managing a high volume of emails and phone calls
• Physically handling and preparing shipments for dispatch (knowledge of Air Waybills beneficial)
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Providing customer service in person
• To actively communicate with customers to ensure they are made aware of any delays or issues with shipments
• To cover for team members during absence and encourage team working
• Proactively recommend improvements, which contribute to improved customer service and team effectiveness
Key Skills
• Customer focused and able to multi task in a fast-paced environment
• Excellent interpersonal skills
• Good organisational skills
• A confident and proactive communicator via telephone and email
• Team player
• Computer literate and proficient user of MS Office (Outlook, Word, Excel)
• Friendly and professional
• Ability to hit deadlines
• Strong communication skills
This role requires references to be provided for the last 5 years as well as a successful DBS check
Hours - 9am- 5:30pm; Monday to Friday (Office based in the City, Zone 1)
