Shipping Clerk - CS

Shipping Clerk - Customer Care and Operations (High value shipments)

Our client provides the luxury goods industry, high-net worth individuals and international banks with a global team of experts, including shipping - logistics, security, customs and special operations professionals. They provide a smooth and professional service tailored to precise specifications and needs.

About the role:

Working in a small team to provide outstanding customer service for international shipments.

Key Responsibilities

• Receiving and processing shipment bookings from customers

• Effectively liaising with our internal Operations department

• Liaising with subcontractors

• Managing a high volume of emails and phone calls

• Physically handling and preparing shipments for dispatch (knowledge of Air Waybills beneficial)

• Identifying and assessing customers’ needs to achieve customer satisfaction

• Providing customer service in person

• To actively communicate with customers to ensure they are made aware of any delays or issues with shipments

• To cover for team members during absence and encourage team working

• Proactively recommend improvements, which contribute to improved customer service and team effectiveness

Key Skills

• Customer focused and able to multi task in a fast-paced environment

• Excellent interpersonal skills

• Good organisational skills

• A confident and proactive communicator via telephone and email

• Team player

• Computer literate and proficient user of MS Office (Outlook, Word, Excel)

• Friendly and professional

• Ability to hit deadlines

• Strong communication skills

This role requires references to be provided for the last 5 years as well as a successful DBS check

Hours - 9am- 5:30pm; Monday to Friday (Office based in the City, Zone 1)