Pre-Opening General Manager

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherds Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into Londons most prestigious neighbourhood.

Designed as a modern lifestyle mansion, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfairs history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotels 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for todays discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of Londons most iconic districts.

GENERAL MANAGER (PRE-OPENING)

We are looking for a passionate and knowledgeable individual to spearhead the opening of the hotel. Our ideal candidate will have experience leading a hotel operation as a General Manager in a high-end hotel operation, as well as being experienced in hotel development, including exposure to hotel opening(s).

As General Manager, you'll oversee every detail to ensure a memorable guest experience. You're proactive, approachable, and a visible leader for your team. You'll create a welcoming environment where guests feel at home, from check-in to check-out, while managing all aspects of hotel operations.

As part of our team, youll enjoy a collaborative and inclusive workplace that values innovation, excellence, and a strong guest-focused culture. The hotels dynamic atmosphere encourages creativity, problem-solving, and personal development. Whether youre leading team meetings or interacting with guests, youll be working in a fast-paced yet supportive environment where flexibility and teamwork are key.

WHO WILL YOU WORK WITH

As the General Manager, you will be supported by Hamilton Pyramid Europe, a premier hotel management company renowned for its excellence and innovation in the hospitality industry.

Hamilton Pyramid Europe is a vibrant and forward-thinking company with a solid track record of managing luxury and upscale hotels all over Europe. Were experts at turning properties into standout destinations with exceptional service, smart strategies, and top-notch operations. With our extensive experience and dedication to creating great guest experiences, you'll have all the support you need to drive the hotels success and make a real impact.

KEY RESPONSIBILITIES

• During the Pre-opening phase, coordinate the definition and sourcing of OS&E items with the relevant Heads of Department and in conjunction with the vision developed by the Operators representatives;
• Work with the Pre-opening team and the Operators representatives to actively manage key property issues;
• Carry out the recruitment of the Senior Management team;
• Be responsible for directly managing and developing the Heads of Department to ensure career progression and effective succession planning within the hotel;
• Oversee the recruitment of all team members in all departments;
• Develop and implement a comprehensive strategy for the successful opening and operation of the hotel, including establishing operational policies and procedures (SOPs) in coordination with the Operators representatives;
• Support the roll-out of the F&B concept;
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded;
• Attend monthly Owners meetings, reporting on all the key operational matters;
• Ultimately responsible for the P&L and the entire hotel operations with the aim of maximising revenues and profitability;
• Lead budget and forecast preparations and manage deadlines effectively;
• Ensure that costs are controlled throughout all the departments and results are analysed regularly to highlight problem areas and take appropriate action;
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations;
• Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction;
• Create an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations;
• Engage with and support any Sales activities in the hotel;
• Ensure compliance with all local regulations and standards regarding health, safety, and sanitation;
• Manage the relationship with the adjacent residences as well as local neighbours to ensure positive and lasting neighbourhood relationships;
• Build positive relationships with the local community and stakeholders, representing the hotel in a positive light and participating in community events and initiatives.

The above responsibilities are designed to explain the main responsibilities for this role, but they are not a definitive list of job duties. All employees are required to be flexible and act in the best interest of the company.

CANDIDATE PROFILE

• Right to work in the UK
• Relevant qualification in Hotel Management
• 5+ years experience of managing a hotel, including partnering with the executive team in a hotel
• Experience within a hotel opening/development context
• Ability to effectively communicate, influence and engage with individuals at all levels within the company and with external partners
• A self-starter who is creative, highly driven and results orientated and has the ability to be proactive and reactive to both anticipated and sudden changes
• Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions
• Open, participative, and collaborative style. A strong team player with excellent relationship building skills
• High level of personal integrity and confidentiality
• Willingness to have a flexible working pattern to fit in with the needs of the business
• Highly proficient in the use of Microsoft Office
• Good numerical and analytical ability