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About the Hotel
The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, rank as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers Choice Awards 2024) and be a member of the NOW Force for Good Alliance. Since July 2024, weve also been running on 100% renewable electricity through our partnership with NPower.
By joining The Hari, youll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.
About the role
Reporting to the Front Office Manager, you will oversee guest services operations, ensuring a seamless experience from arrival to departure. You will lead by example, train your team, and drive service excellence, enhancing guest satisfaction scores (TripAdvisor, Revinate).
Key Responsibilities
- Manage guest services team and daily operations.
- Resolve guest complaints promptly.
- Enhance guest profiles in Opera and personalize experiences.
- Optimize room occupancy and upsell services.
- Handle financial transactions securely.
- Respond swiftly to issues and emergencies.
- Maintain knowledge of hotel services and the local area.
- Enforce security and emergency protocols.
- Lead team training and development.
About you
To be considered for our role you must have:
- Luxury hotel experience in a managerial role.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in Opera and IT systems.
- Passion for exceptional guest service.
- Ability to work under pressure with professionalism.
- Flexibility to adapt to various situations.
What do we offer?
Successful candidates will benefit from excellent Employee Benefits:
Refer a Friend Bonus Earn up to £1,000 for recommending friends.
Guest Experience Stay Enjoy a complimentary stay to experience our hospitality.
Chiropodist Services Take care of your well-being with professional foot care.
Complimentary Sweets & Drinks Enjoy treats during your shift.
Employee Recognition Program We celebrate and reward your hard work.
Food & Beverage Discounts 50% off on F&B purchases.
Lunch & Laundry Services Provided for your convenience.
Excellent Training & Development Grow your skills and progress in your career.
If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, and hardworking we would like to hear from you
