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My Client is looking for an experienced Housekeeper based in NW3
Annual Salary - £28 000
Monday - Friday
Housekeeping Team Leader Role Description
The primary purpose of the Housekeeping Team Leader is to ensure that the development is maintained to the highest standards of cleanliness and service. The role involves overseeing day-to-day cleaning duties, managing the housekeeping team, and maintaining a pristine environment within the internal common areas of the development. This is done in collaboration with the Front of House (FOH) Manager, who sets the standards for cleanliness and presentation. Additionally, the Team Leader will be responsible for servicing the apartments on a weekly basis, including cleaning, changing linen, ensuring that all areas are properly maintained, keeping stock of cleaning products, and liaising with the FOH Manager to order necessary supplies.
Key Responsibilities:
General Accountabilities:
- Leadership and Role Modeling: The Housekeeping Team Leader leads by example, consistently upholding policies, procedures, and values. They are expected to actively encourage continuous improvement within the team, striving for excellence in all aspects of the role.
- Customer Service Expertise: As an expert in customer service, the Team Leader uses their skills to engage with and inspire both the housekeeping team and residents. This ensures that the team delivers top-tier service, enhancing the experience of residents and guests alike.
- Attention to Detail: The Team Leader must have a keen eye for detail, overseeing regular inspections and cleaning duties throughout the development. They are responsible for ensuring that all areas are maintained to the highest standards.
- Weekly Apartment Servicing: The Housekeeping Team Leader will oversee the weekly servicing of apartments, which includes cleaning, changing linens, replenishing amenities, and ensuring that each apartment is presented to the highest standard. This is a critical part of maintaining the luxury living experience for residents.
- Health & Safety Compliance: The Housekeeping Team Leader takes personal responsibility for understanding and adhering to the company's Health & Safety policies, including full compliance with COSHH (Control of Substances Hazardous to Health) regulations. This ensures that the work environment is safe for both employees and residents.
Team Management:
- Team Coordination: The Housekeeping Team Leader works closely with the housekeeping team and 3rd party contractors to maintain the high standards required for a high-class residential site. They ensure that the team delivers a 5-star service to the building and its residents.
- Training and Meetings: The Team Leader attends training sessions and meetings as required to stay updated on best practices and any changes in procedures.
- Additional Responsibilities: The Housekeeping Team Leader may be required to perform other duties as reasonably directed for the effective management. These duties will be aligned with the high standards expected from the role.
Required Experience and Technical Competency:
- Communication Skills: Excellent verbal and written communication skills to interact with residents, team members, and management.
- IT and Numeracy Skills: Proficient in basic IT and numeracy to manage schedules, reports, and inventories effectively.
- Team Supervision Experience: Experience in supervising a housekeeping team, ensuring tasks are completed to the highest standard.
- Health & Safety Knowledge: Practical application and working knowledge of Health and Safety requirements and legislation to mitigate risks and maintain a safe working environment.
Annual Salary - £28 000 (This is a hands-on role, involving both cleaning and supervising).
