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We have a long term project for a 2nd line Technical Support Specialist to be based onsite in London.
- Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
- Communicate effectively on complex issues to meet business and customer requirements.
- Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
- Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
- Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
- Progress/close incidents to a satisfactory conclusion on the incident management system.
Requirements:
- Proven background in providing 2nd to 3rd line support.
- Proven experience in IT Service environment
- Previous experience of providing IT Support & operational support in financial services environment is advantageous.
- Uses broad range of information systems, technology functions and applications in line with IT business requirements as appropriate to the role.
- Ideally Certified in appropriate technologies to support business strategy.
- Proven ability to work under pressure and to tight deadlines.
- Strong organizational skills, and ability to prioritize among tasks.
- Ability to communicate technical information to non-technical users.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Open to work in a 07:00 - 19:00 x 5 Shift Rotation
