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Accountant - Software Support Specialist

Executive Facilities
Posted 21 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a global SaaS company specializing in accountancy software, is seeking a Software Support Specialist.
  • The position requires accountancy qualifications such as ACCA or AAT and experience in customer engagement through calls and emails.
  • Candidates should have experience in software product onboarding or training, specifically with platforms like Xero, Quickbooks, or Sage.
  • This is an 18-month contract based in central London, requiring 2 days in the office each week.
  • The salary for this role is competitive, and the company offers benefits such as product training and free breakfast.

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Software Support Specialist with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.

Skills

Accountancy qualifications - ACCA , AAT

• Experience in engaging with customers via outbound calls and emails,

• Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.

• Ability and desire to learn while staying up to date with the appropriate software solutions.

Duties

• Providing customer support including onboarding partner, strategy and training.

• Be the first point of contact to resolve challenging customer queries.

• Hold consultative conversations and using questioning skills to uncover customer pain points.

• Able to build urgency in customers to activate and use their subscriptions.

Benefits

• Long contract

• Product Training

• Free Breakfast

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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