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?? Location: Canary Wharf (In Office)?? Job Type: Full-Time, Permanent
Are you a tech-savvy problem solver with a passion for health tech? An innovative health tech start-up is looking for a Technical Support Specialist to join their growing team!
This is a fantastic opportunity to be part of a company that's transforming healthcare through smart technology-streamlining operations, enhancing patient care, and driving better outcomes.
About the RoleAs a Technical Support Specialist, you'll be the first point of contact for users experiencing technical issues. You'll troubleshoot problems, assist with software integrations, and collaborate with developers to ensure a seamless experience.
If you're a proactive individual with a strong technical mindset and excellent communication skills, this role is for you!
What You'll Be Doing:? Providing first-line technical support via email, chat, and support portals? Troubleshooting application issues, configurations, and basic technical errors? Assisting in creating user documentation and training materials? Testing new features before they go live? Logging and tracking support requests using tools like YouTrack, JIRA, or similar? Collaborating with the engineering and product teams to resolve issues? Occasionally helping with user onboarding and training? Reporting weekly progress to the Head of Innovation
What We're Looking For:?? Must-Have:
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0-2 years of experience in technical support/helpdesk roles
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Excellent communication skills - clear, concise, and customer-focused
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A genuine interest in health tech and using technology to improve lives
?? Nice to Have:
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A degree in Computer Science, IT, or related fields
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Experience with ticketing/task tracking tools (YouTrack, JIRA, Zendesk, etc.)
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Strong problem-solving skills with a logical, methodical approach
?? Work with cutting-edge health tech in an innovative start-up environment?? Grow your career in a fast-paced and impactful industry?? Join a passionate team dedicated to making a real difference
